Your tech expert,
in plain English

Slow computers, forgotten passwords, suspicious emails, Wi-Fi that won't connect, phones stuck on an update, printers that have decided to stop working for no obvious reason. If it's a tech problem that's been frustrating you, there's a good chance we can sort it out.

An AI, purpose-built for tech problems. It's not a chatbot reading from a script. It understands your specific situation and asks follow-up questions if it needs to. Patient, available at any hour, and it will never make you feel silly for asking.

iPhones, iPads, Android phones, Windows PCs, Macs, and tablets. If it's a device most people own, there's a good chance we know it well. Just mention what you're using and we'll tailor the steps to match.

NilsIT is built specifically for tech problems. It knows common devices, apps, and the ways things tend to go wrong, and it asks follow-up questions rather than giving you a wall of general information. Think of it as an AI that only does tech support, and does it very well.

No. "My screen goes black after a few minutes" or "there's a strange pop-up that keeps coming back" is more than enough. You can also take a photo of what's on your screen and attach it if that feels easier. NilsIT figures out what you mean.

Google gives you a list of links to search through. NilsIT listens to your specific situation, asks follow-up questions if needed, and gives you one clear set of steps written for your device. You don't have to work out which page is right for you or whether the instructions match what you're seeing on screen.

No hold music. No booking a slot days in advance. No one who charges by the hour and uses words you don't understand. NilsIT answers immediately, in plain English, and stays with you until the problem is sorted. At a fraction of the cost of a home visit, or free.

Always on. There are no opening hours. You can ask at two in the morning when your phone dies before an early flight and get an answer straight away. No hold music, no waiting for Monday morning.

Just say so. Tell NilsIT what happened when you tried and it will take a different approach, ask a follow-up question, or walk you through it another way. You are not stuck with one answer.

Yes. NilsIT knows the apps most people use every day, including WhatsApp, Gmail, Facebook, iCloud, Outlook, and YouTube. Just mention which app you are having trouble with and go from there.

Yes. It works in the browser on any phone, tablet, or computer. There's nothing to download or install. Just open the website, sign in, and start asking.

Free to start, no card needed. The free plan gives you a set number of questions per month, which is plenty to get a proper feel for it. If you end up using it regularly, paid plans take away the limit, let you save guides to revisit later, and let you send photos and files alongside your questions.

You'll be told once you reach the limit. Once you do, you can upgrade to Pro for unlimited questions, or simply wait until the limit resets at the start of next month.

Yes. We only store what's needed to answer your questions, which is your conversation history. We don't sell your data or share it with anyone. If you ever want to leave, you can delete your account and everything with it.

Never. NilsIT gives you clear steps to follow yourself. We will never ask you to install anything, hand over a password, or let someone connect to your device remotely. If anyone claiming to be us ever asks for that, it is not us.

Go to Settings, open Subscription, and cancel from there. Takes about ten seconds. You will not be charged again and you keep access until the end of the period you have already paid for.